Ecom-Labs has created this Privacy Policy to explain how it collects, uses, discloses, and protects personal information gathered through the Free Backups by Evervest Shopify app and its cloud-based Service. This document outlines how Ecom-Labs handles your personal data as an individual, the types of information collected either directly from you, through cookies, or via third parties, and how we manage, secure, and share this information.We kindly ask you to carefully review this Privacy Policy before providing any personal data to Ecom-Labs. By using our Shopify app or the Free Backups by Evervest Service, you confirm your acceptance of this Privacy Policy and agree to the outlined practices.To understand Ecom-Labs’ commitments regarding the handling of personal data under Regulation (EU) 2016/679, commonly known as the General Data Protection Regulation (GDPR), please refer to the Ecom-Labs Data Processing Addendum.By using our app and Service, you acknowledge that Ecom-Labs may process, transfer, and store your data in countries outside of your own. When applicable, Standard Contractual Clauses (SCCs: Module 1, Module 2) are implemented for customers whose data is transferred between EU and non-EU regions.Ecom-Labs reserves the right to update or modify this Privacy Policy as needed. For any inquiries about how we process personal data, please contact us at admin@ecom-labs.ai.
Personal Data refers to any information that you provide to Ecom-Labs which identifies you as an individual. Ecom-Labs may collect and process the following Personal Data when you use our app, contact customer support, set up your user account, or interact with the backup solution service:
We also monitor your activity and interactions within the app or while using our cloud-based service. Additionally, you may be asked to answer optional marketing-related questions via surveys, questionnaires, or profile forms, which help Ecom-Labs better understand your preferences and the needs of potential customers.
For our website or app, you can browse without necessarily sharing Personal Data. However, if you choose to share your Personal Data, it will be managed as outlined in this Privacy Policy.
This Privacy Policy outlines the key details regarding your Personal Data relationship with Ecom-Labs as a website visitor, end-user of our cloud-based service, potential client, job applicant, or contractor. Ecom-Labs may use Personal Data collected through our website and cloud-based service primarily for the following purposes:
When you create an account to use our service or grant access to your employees or third parties (as determined by you), Ecom-Labs provides you with the service in accordance with the terms and conditions outlined in our Terms of Service. Please note, as part of this contract, you may receive emails containing technical or operational notifications about our service functionality. These emails are part of our contractual communication with you and do not fall under “direct marketing.” You cannot opt-out of receiving them.
The legal basis for processing your Personal Data in this case is Art. 6(1)(b) of Regulation (EU) 2016/679 (General Data Protection Regulation). Additionally, Ecom-Labs may process Personal Data to fulfill its legal obligations under laws such as tax and accounting regulations. The legal basis for such processing is Art. 6(1)(c) of the General Data Protection Regulation.
When you contact Ecom-Labs customer support, we may use the Personal Data you provide for mutual communication and pre-contractual negotiations. By contacting customer support, you agree to cooperate based on our communications, and your Personal Data will be processed to fulfill our contractual obligations under Art. 6(1)(b) of the General Data Protection Regulation. If no contractual obligations are in place, your Personal Data will be processed based on our legitimate interest in responding to your inquiries and requests, as outlined in Art. 6(1)(f) of the General Data Protection Regulation.
Ecom-Labs tracks your activity on our website and through our cloud-based service to improve the efficiency of user support and provide assistance when needed. This tracking helps us analyze product adoption and usage statistics, enabling us to offer better service and support.
The legal basis for processing this data is our legitimate interest in securing communication and fulfilling the contract between us, as stated in Art. 6(1)(f) and Art. 6(1)(b) of the General Data Protection Regulation. By agreeing to our terms and conditions, you consent to the processing of this data as necessary for the provision of the requested service.
Ecom-Labs collects anonymous browsing data automatically to help administer and improve our website and services. This data is not personally identifiable and includes:
Our website may place "cookies" on your device to allow you to use our website and customize your experience. A cookie is a small piece of data sent by a web server to your browser and stored on your device’s hard drive. Cookies help us recognize your device, personalize your online experience, and improve the functionality of the website.
Advertisers or content providers on our site may also use cookies to track your interests and provide targeted ads. Ecom-Labs is not responsible for these cookies. You can adjust your browser settings to notify you when cookies are sent or to block them, but please note that disabling cookies may impact your ability to use certain website features.
To provide services, Ecom-Labs will send communications related to transactions, security, or website administration. We may also send promotional updates about our services, promotions, or activities. If you prefer not to receive non-essential communications, please email us at admin@ecom-labs.ai.
Even if you opt-out of marketing communications, we may still contact you for security or privacy-related matters, to service your account, fulfill your requests, or manage any promotions you have participated in.
Ecom-Labs is dedicated to ensuring the security of all Personal Data that we collect and process. We implement industry-standard technical, physical, electronic, and procedural safeguards to protect your Personal Data.
All Personal Data is encrypted both in transit and at rest. We limit access to your Personal Data to authorized individuals who have a legitimate need to know the information to provide our services or products to you, as well as those you have explicitly authorized.
Please note, however, that no email or other internet transmission can be fully secure from unauthorized interception.
Our service and data are hosted on the Microsoft Azure Data Centre in South Central US. We regularly conduct security and risk assessments on Microsoft’s security and privacy controls, and we review Microsoft’s security and compliance documentation to ensure their security practices align with industry best standards.
For detailed information regarding Microsoft Azure’s security controls, you can visit Microsoft’s Privacy Policy.
For further information on Ecom-Labs's security practices regarding the protection of Personal Data, please refer to our [Security Policy page].
Ecom-Labs does not share Personal Data with unaffiliated third parties for their own marketing purposes directed at you.
We may use third-party companies to assist with the maintenance and operation of our website, or for other business-related purposes, and these companies may have access to your Personal Data for those purposes.
Rest assured, Ecom-Labs does not sell your information to any third parties.
As Ecom-Labs grows, we may engage in the sale or acquisition of corporate assets. In such transactions, customer Personal Data may be considered one of the assets that is transferred. If Ecom-Labs or its online business, or a substantial portion of its assets, is acquired, customer Personal Data may be transferred as part of that transaction.
Ecom-Labs may be required to disclose Personal Data to comply with legal and regulatory obligations, as well as legal processes. This includes responding to valid requests from public or governmental authorities and court orders.
We will make an effort to notify our clients about legal requests for their Personal Data, unless prohibited by law, court order, or in emergency situations where immediate disclosure is necessary.
When you use the Ecom-Labs cloud-based Service, we process your Personal Data for the duration specified by your subscription plan. After this period, your Personal Data will be permanently deleted within 30 business days, in line with Ecom-Labs’ standard data deletion policies, unless we are legally required to retain it for a longer period.
We may retain Personal Data to comply with legal obligations, prevent fraud, collect fees, resolve disputes, troubleshoot issues, assist with investigations, enforce our Terms of Service, or take any other actions permitted by law. Any Personal Data retained will be handled according to this Privacy Policy.
Additionally, Ecom-Labs may process your Personal Data for direct marketing purposes. If you wish to opt-out of such communications, simply send an email to admin@ecom-labs.ai. We will cease processing your Personal Data for these purposes, even if the contract is still ongoing.
Personal Data that is no longer needed to provide the Ecom-Labs Service may be de-identified or aggregated with other non-personal data to derive insights that are commercially valuable to Ecom-Labs, such as service usage statistics.
Ecom-Labs is committed to ensuring you are fully aware of your rights regarding the protection of your Personal Data. Every user of the Ecom-Labs Service and every visitor to the Ecom-Labs website is entitled to the following rights:
To exercise any of these rights, please email your request to customer service at admin@ecom-labs.ai.
